Product How-Tos
Step-by-step help with quotes, policies, claims, and billing at Goodcover.
Billing & Payments
- How to navigate your Member Dashboard7 min
- Closed Your Payment Account? Here's How Your Refund Check Works3 min
- How to update your Payment Method1 min
- How to cancel your policy1 min
- How do I request a backdated policy cancellation?3 min
- Can I switch to Goodcover if I already have renters insurance?2 min
- Transferring from MSI to Goodcover, your new agent2 min
- How Goodcover billing works2 min
- What is the one-time deposit?1 min
- Why was I charged twice?2 min
- Are there any fees associated with my policy?2 min
Claims
Coverage Basics
- Can I reinstate a canceled or lapsed policy?1 min
- How to cancel your policy1 min
- How to update your contact information1 min
- How to add or edit a spouse or partner on your policy1 min
- How to change your home address1 min
- How to adjust your coverage or add special items1 min
- How do I request a backdated policy cancellation?3 min
- Can I switch to Goodcover if I already have renters insurance?2 min