How Goodcover billing works
Goodcover renters insurance payments are set up for automatic payment and processed through a nightly billing cycle. Learn where to find billing details, what happens when a payment is late, and when to contact support.
Goodcover renters insurance policy payments are set up for automatic payment.
You can view your next bill due date and previous statements in the Billing section of your Member Dashboard.
Nightly automatic billing
Goodcover's payment cycle runs every night. If your bill is due or you have an outstanding payment, the system will attempt to process it overnight.
If an overdue payment method is ready to use, you can wait for the overnight billing cycle to run. You do not need to submit the payment again for the system to make its scheduled attempt.
Successful payments are recorded automatically, although it can take one to two days for your bank to move the money out of your account.
Late payments and the grace period
Goodcover policies have a 30-day grace period for late payments. To prevent cancellation for nonpayment, make sure payment is received by the date listed in your late-payment email.
The system automatically sends late-payment emails daily after payment becomes overdue. These emails continue until payment is received or the policy is canceled for nonpayment, even if you have already contacted Goodcover.
If you have special circumstances, you can request an extension through support chat, or emailing support@goodcover.com.
Processing a payment outside the nightly cycle
If you need Goodcover to process a payment outside the scheduled overnight billing cycle, contact the support team for help.
If you notice two payments close together, see Why was I charged twice?. For information about policy and installment fees, see Are there any fees associated with my policy?.
Frequently asked questions
Where can I see my next payment date and past statements?
Sign in to the Goodcover Member Dashboard and open Billing under Settings to view your next bill due date and previous statements.
When does Goodcover process automatic payments?
Goodcover's payment cycle runs every night. If a bill is due or a payment is outstanding, the system will attempt to process it overnight.
Why has a successful payment not left my bank account yet?
Goodcover records successful payments automatically, but it can take one to two days for your bank to move the money out of your account.
What happens if my payment is late?
Goodcover policies have a 30-day grace period for late payments. To prevent cancellation for nonpayment, payment must be received by the date shown in the late-payment email.
Why do I keep receiving late-payment emails?
The billing system automatically sends a late-payment email each day after a payment becomes overdue. The emails continue until payment is received or the policy is canceled for nonpayment.