Transferring from MSI to Goodcover, your new agent
Goodcover is replacing MSI as the insurance agent for certain Lyndon Southern Insurance Company renters policies. Learn how to access your account, prepare for renewal, and update your payment information.
Goodcover is now the insurance agent for your Lyndon Southern Insurance Company renters policy, replacing MSI. Goodcover will help manage your account and upcoming renewal.
Your Goodcover account is ready
You do not need to create a new account. Goodcover has already created one for you.
Sign in to the Goodcover Member Dashboard using the email address associated with your policy.
When to expect renewal documents
Goodcover will send your renewal documents up to 60 days before your policy renewal date. The agent transition does not otherwise change the details of your policy.
Action required: update your payment information
Your existing payment information cannot be transferred from MSI to Goodcover. Payment account information cannot legally be transferred between insurance agents.
Add your payment information in the Member Dashboard. The payment method will be used for your first monthly or annual renewal bill, based on your previous payment schedule. Updating it helps your policy renew without interruption.
If you miss the payment update
You have a 30-day grace period after your policy renews to add your payment information and pay the first bill.
If Goodcover does not receive payment within those 30 days, the policy must be canceled effective from the renewal start date.
For more detail about automatic payments and late-payment notices, see How Goodcover billing works.
If you moved or do not want to renew
If you do not want to renew, contact Goodcover. The team can cancel the renewal from its start date and refund any related charges.
If you moved or are planning to move, use the Member Dashboard to move your policy to the new address.
Contact Goodcover
For help with the transition:
- Email support@goodcover.com
- Call 1-855-231-4663
Frequently asked questions
Do I need to create a new Goodcover account?
No. Goodcover has already created an account for you. Sign in to the Member Dashboard using the email address associated with your policy.
Is my insurance company changing from Lyndon Southern?
Goodcover is replacing MSI as the insurance agent for your Lyndon Southern Insurance Company renters policy. The transition described here is a change of agent.
When will I receive my renewal documents?
Goodcover will send your renewal documents up to 60 days before your policy renewal date.
Why do I need to enter my payment information again?
Payment account information cannot legally be transferred between insurance agents. Add a payment method in your Goodcover Member Dashboard so your first monthly or annual renewal bill can be paid.
What happens if I do not add my payment information before renewal?
You have a 30-day grace period after the policy renews to add your payment information and pay the first bill. If payment is not received within that period, the policy must be canceled effective from the renewal start date.