Billing & Payments

A page-by-page tour of the Goodcover Member Dashboard: where to find your policy documents, bills, and payment method, and which button to use for each policy change.

If your bank account or card has been closed, refunds will fail. We'll mail you a check instead. Here's what we need and when to expect it.

Learn how to cancel your Goodcover policy from the Member Dashboard, what happens to unused premium, and how to request a future cancellation date.

A request to cancel a Goodcover policy effective on a past date requires documentation supporting that exact date. Backdating is subject to review and is not effective unless Goodcover approves and confirms it.

You can switch to Goodcover before your current renters insurance term ends. Coordinate the effective and cancellation dates carefully to avoid a coverage gap, and check how your former insurer will calculate any refund.

Goodcover is replacing MSI as the insurance agent for certain Lyndon Southern Insurance Company renters policies. Learn how to access your account, prepare for renewal, and update your payment information.

Goodcover renters insurance payments are set up for automatic payment and processed through a nightly billing cycle. Learn where to find billing details, what happens when a payment is late, and when to contact support.

Some older Goodcover policies—typically those with a policy number beginning with K—include a one-time membership deposit. Learn why it was collected and how it is applied or refunded.

If you see two Goodcover charges close together, one may be an advance renewal payment or the collection of a past-due amount. Learn why this can happen and when your regular billing schedule should resume.

Depending on your state and policy terms, your policy may include policy or installment fees. Policy-fee proration and minimum earned premium may affect a cancellation refund.